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Ministry News

30 Jun 2020

Customs Affairs joins the National Suggestions & Complaints System “Tawasul”

MOI:

Kingdom of Bahrain – Manama:  The President of Customs, His Excellency Shaikh Ahmed bin Hamad Al Khalifa, today announced that the Customs Affairs has joined the National Suggestions & Complaints System “Tawasul”.
 
The move aims to further improve the efficiency of services and promote integration and cooperation with clients and partners to achieve the authority’s goals.
 
HE Sh. Ahmed  noted that the Custom Affairs in collaboration with the Information & eGovernment Authority (iGA), has joined the “Tawasul” system, as it is considered one of the key e-channels providing customers and partners the opporutnity to efficiently and swiftly provide suggestions, proposals and comments to government authorities within the Kingdom of Bahrain.
 
HE Sh. Ahmed emphasised the Customs Affairs’ commitment to supporting clear communication platforms and welcomes its clients’ comments and suggestions that will contribute to facilitating work procedures and deliver service excellence.
 
HE the President of Customs highlighted that since joining “Tawasul”, the authority has received several suggestions, adding that the suggestions were promptly reviewed and addressed, and the required procedures needed were taken. "
 
The Customs Affairs authority welcomes all proposals, complaints and inquiries submitted by the National Suggestions & Complaints system “Tawasul” available on the national portal  www.bahrain.bh/tawasul ,  or by downloading the “Tawasul” App for both iOS and Andriod via www.bahrain.bh/apps or through calling 80008001.

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