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ISO 9001-2015

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Ministry News

28 Jul 2021

Northern Governor stresses keenness to optimise services

MOI:

Northern Governor Ali bin Al-Shaikh Abdulhussain Al-Asfoor has confirmed that the Northern Governorate is proceeding with the implementation of international quality standards measures: ISO: 9001-2015, in order to ensure better performance of services to the people of the Northern Governorate, in line with the directives of the Minister of the Interior.

This came during a review of the semi-annual audit plan for the Northern Governorate, in the presence of Deputy Northern Governor Brigadier Khalid Rabia Senan Al Dosari. The Governor stressed the importance of adopting the principle of continuous improvement based on modern ideas and innovative activities to be a basis for excellence in the governorate's services, which have already achieved many gains, the most important of which is the Excellence Award for communication, speed and quality of service product delivery to all cooperating entities.

He also noted that the work based on risk exploration and advance forecasting of crises ensures the continuity of the operations of the main and essential services of the Northern Governorate, especially in dealing with the coronavirus pandemic, where the Northern Governorate has created rotating task forces and virtual communication with the people to ensure that they receive the best and fastest services. He thanked the Director of Human Resources and the Director of Information and Follow-up for their efforts in this regard.

Deputy Northern Governor praised the efforts of the Development Committee, which is based on following up on periodic audits. He noted that the audit plan in the Northern Governorate is clear, specific, and in accordance with what was agreed upon.

The Head of the Strategic Planning and Project Management Department and the Quality Specialist reviewed the main points on which the semi-annual audit was based. One of the most important items was the procedures for dealing with risks, customer satisfaction, operational environment needs and continuous improvement, noting that the Northern Governorate had achieved a quality certificate in the international standard: (ISO- 900: 2015) at the beginning of this year with a high level of efficiency without obtaining any non-conformity procedures through the International Company for Quality Standards, and under the supervision of the General Coordination of the Governorates at the Ministry of Interior.

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