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Ministry News

24 Jan 2022

NPRA launches a communication centre to provide the best services

MOI:

Interior Ministry Undersecretary for Nationality, Passports and Residence Affairs (NPRA) Shaikh Hisham bin Abdulrahman Al Khalifa launched the NPRA Communication Centre on Monday in cooperation with the Silah Company.

He said that the Communication Centre meets the comprehensive NPRA strategy. It aims to solve all issues and hiders facing clients, individuals, government and private organisations. He added that the centre would review comments and adopt ideas to facilitate services.

The Undersecretary said that the centre's staff were trained to receive inquiries and complaints and respond to them.

The Undersecretary said that the centre is part of a comprehensive development plan to activate artificial intelligence to provide all services electronically and social media channels. He said that the centre would be provided with the required support to tackle the reasons behind problems 

The NPRA calls upon the public to report inquiries, comments, suggestions and complaints by calling 17077077 from Sunday to Thursday from 7:30 am to 6:00 pm. 

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