Al-Amn Magazine

for the constructive initiatives that contribute to improving performance and stimulating creativity within the government work system. His Excellency commended the approach of His Royal Highness the Crown Prince and Prime Minister in establishing the Government Service Center Evaluation Programme and adopting plans and initiatives that ensure the development of government services, achieve the highest levels of performance, and maintain excellence within the framework of Bahrain’s Vision 2030. His Excellency congratulated all the entities that won the Gold and Platinum classifications - Customs Affairs, Nationality, Passports and Residence Affairs, the General Directorate of Civil Defence, the General Directorate of Traffic, the Information and eGovernment Authority, and the General Directorate of Criminal Investigation and Forensic Science. He praised the efforts and innovations made by these entities in providing e-government services, which contribute to keeping pace with the digital transformation and continuing the national development process in the field of information and communications technology. His Excellency emphasized that serving citizens and residents is a fundamental goal they strive to achieve as part of their efforts to increase productivity, succeed and excel. He highlighted the Ministry of Interior’s good reputation and the distinguished presence of its departments in the Gold Classification awards for evaluating government service centres. He explained that there are many success stories that they are proud of and that have gained national acclaim and appreciation. He pointed out that keeping pace with the rapid digital transformation requires more training, qualifications and redoubled efforts as achievement depends on hard work, planning, and excellence in performance, which is the true wealth. During the meeting, Chief Executive of the Information & eGovernment Authority and Chairman of the Government Service Centres Evaluation Committee Mohammed Ali Al Qaed emphasized that the Ministry of Interior’s achievements within the programme’s cycles are a clear reflection of the great interest and support of His Excellency the Minister of Interior in adopting innovative methods, improving the quality of services provided to customers and implementing best practices at the Ministry’s centres. He added that the Ministry of Interior, since joining the first cycle in 2018, has been one of the entities that has most consistently maintained the development of its centers throughout the programme’s successive cycles. He noted that during the fifth cycle, 81 per cent of the Ministry’s centres achieved the Gold Category, and 25 per cent of them achieved a 99 per cent overall compliance rate. These criteria included ease of access, excellence in service, appropriateness of the center environment, smooth customer management, and efficient operations. National achievement Al Amn met with a number of stakeholders from the Ministry of Interior’s agencies that have achieved the Gold and Platinum classifications. These include Customs Affairs, through the Unified Customs Clearance Centre and the Government Service Centre at the Land Ports Customs Department; the Nationality, Passports and Residence Affairs (Muharraq Branch and Isa Town Branch); the General Directorate of Civil Defence (Muharraq Security Complex