Al-Amn Magazine

SECURITY Branch); the General Directorate of Traffic, through the Driving School - Driver’s Licenses, the Muharraq Security Complex Branch, the Traffic Operations and Monitoring Centre, the Dana Mall Center, and the Wadi Al Sail Mall Centre. Also met were the Information and eGovernment Authority, through the ID Card Centre, Identity (Seef Mall, Arad), and the General Directorate of Criminal Investigation and Forensic Science, represented by the Criminal Information Directorate (Southern Branch), while the Customs Affairs Remote Customer Service Centre received the Platinum Rating. Qualitative initiatives Undersecretary of the Ministry of Interior for Nationality, Passports and Residence Affairs His Excellency Shaikh Hisham bin Abdulrahman Al Khalifa, confirmed that the Nationality, Passports and Residence Affairs’ gold rating was the result of a series of qualitative initiatives and continuous improvements implemented over the past year. These initiatives included the launch of the residency services system via the national portal bahrain.bh , the activation of the smartphone application, the launch of the passport delivery service, and the establishment of the Premium Service Center, which provided a sophisticated and accessible environment for customers. He said the implementation of evaluation criteria contributed effectively to the development of institutional performance by streamlining internal procedures, enhancing the efficiency of personnel, and adopting performance indicators as a central tool in improvement processes and decision-making, leading to a qualitative leap in the quality of services and the sustainability of excellence. He emphasized that the support of His Excellency the Minister of Interior had a significant impact on the adoption of digital transformation initiatives, empowering personnel, and fostering an innovative work environment. He pointed out that the most prominent challenges were maintaining flexibility and quality of service in light Shaikh Hisham bin Abdulrahman Al Khalifa