The Director-General of Civil Defence, Brigadier Ali Al Kubaisi, highlighted that the Customer Service Centre of the General Directorate of Civil Defence at the Security Complex in Muharraq processed 4,848 services within one year of its launch and received 6,019 calls through the call system.
He said that the appointment system contributed to processing 5,310 services, and the centre’s efforts are part of a dedication to enhancing effectiveness, swift response, and meeting the needs of citizens and residents. He highlighted the commitment to digital transformation plans to enhance services and reduce time and effort.
The services included training certificates, engineering maps, accident reports and evacuation operations.
