His Highness the Southern Governor, Shaikh Khalifa bin Ali Al Khalifa, affirmed that the Southern Governorate continues its efforts to enhance ongoing communication, interaction, and swift response to all residents, thereby reinforcing the principle of community partnership.
This comes in implementation of the wise directives of His Majesty King Hamad bin Isa Al Khalifa and the unlimited support of His Royal Highness Prince Salman bin Hamad Al Khalifa, the Crown Prince and Prime Minister, within the framework of the digital transformation of services and transactions provided to citizens and residents, ensuring their delivery in modern and accessible ways for all.
This aligns with the Kingdom’s approach to digital transformation in service delivery to citizens and residents in a modern and user-friendly manner.
HH the Southern Governor explained that the Southern Governorate regularly prepares a detailed report on the total number of complaints, suggestions, and requests received through its direct and electronic communication channels. By the end of June 2025, the Governorate had received approximately 1,209 inquiries and requests across security, service-related, and social domains. These included 55 requests submitted through the "Tawasul" national platform, 521 calls and phone inquiries, 493 requests via the "Southern Governorate App", 93 inquiries and suggestions through email, and 47 notes and proposals raised during the Governorate Majlis meetings.
Communication channel statistics revealed that requests were distributed as follows: 21% related to security, 37% social, and 42% service-related, from the start of the year to mid-2025.
He highlighted that the dedicated team within the Inquiries and Complaints Unit classifies and analyses incoming data from all channels, then refers it to the relevant directorates. On-site monitoring by a field team follows this to assess the requests and suggestions across various areas. He emphasised the importance of closely following up on recommendations that meet citizens' expectations, ensuring prompt implementation and response in line with the Governorate’s vision of serving all residents within its jurisdiction.
He added that the Southern Governorate is committed to engaging directly with citizens and understanding their needs through both digital and in-person channels. This facilitates the highest standards of communication and interaction and ensures responsiveness through professional and technologically advanced means.
Residents can visit the Customer Service Centre to submit suggestions or take advantage of the Smart Desk service. Additionally, they can reach the Governorate through the following channels: Email: complaints@southern.gov.bh, direct line: 17750000, video call service, live chat via the Southern Governorate App, the national system for suggestions and complaints (Tawasul), and Social media platforms: YouTube, Instagram, and Twitter.
