Director- General of Civil Defence Brigadier Ali Mohammed Al-Kubaisi, announced the launch of a new package of electronic services through the National Portal of the eGovernment of the Kingdom of Bahrain. These services are provided via the Customer Service Centre at the Security Complex, as part of the Ministry of Interior’s efforts to facilitate procedures for beneficiaries and accelerate the completion of their transactions without the need for in-person attendance.
He explained that the new package includes a number of vital services, including evacuation operations services, hazardous materials services, civil defence training services, and the issuance of certificates confirming compliance with fire protection and prevention requirements for existing buildings.
He noted that engineering and architectural drawing services are provided electronically through the “Benayat” system. If there is a need to study or discuss a project with the applicant, this is done virtually by booking an appointment through the “Mawaeed” application, where communication with customers takes place via video call or through WhatsApp at 17139332 at the scheduled time.
He also pointed out that the final inspection certificate service for connecting electrical power to new buildings is available electronically. Older buildings are excluded from the “Benayat” system, and their applications are submitted via email at: Customercare.gdcd@interior.gov.bh.
He added that the Customer Service Centre at the Muharraq Security Complex provides two virtual services: The issuance of fire reports and engineering, mechanical, and electrical drawing services through the “Mawaeed” application. Communication for the first service is via WhatsApp at 17461100 or email at gdcd.firo@interior.gov.bh, while communication for the second service is via WhatsApp at 17239336 or email at gdcd.drawing2@interior.gov.bh.
He confirmed that the centre also offers a wide range of services through the Ministry of Interior’s electronic system, including the approval of engineering drawings, issuance of incident reports, execution of evacuation operations for buildings and facilities, organisation of training courses, as well as providing information, guidance, and required documents for each service.
Brigadier Ali Mohammed Al-Kubaisi emphasised that this step supports the Ministry of Interior’s digital transformation efforts and the development of smart services, contributing to improved performance efficiency and customer satisfaction. He affirmed the centre’s commitment to providing outstanding services to all segments of society, especially senior citizens and people with special needs, by giving them priority and offering the necessary facilities to complete their transactions with ease.
In the same context, he stated that since the inauguration of the Customer Service Centre at the Security Complex, it has received more than 7,003 visitors. During the current year, approximately 7,356 transactions were received, of which 3,198 services were completed, in addition to 3,805 transactions through the “Mawaeed” system, 3,868 phone calls, and 353 requests via the National Suggestions and Complaints System (Tawasul).
He also noted that the centre has received the Gold Category rating under the Government Service Assessment Programme in its fourth and fifth editions consecutively for the years 2024 and 2025.
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