His Excellency Capital Governor Shaikh Rashid bin Abdulrahman bin Rashid Al Khalifa affirmed the governorate's keenness to adopt the open door policy with the people and build a communication bridge with them.
The governor pointed out that the Governorate has allocated 20 channels to directly and indirectly, communicate with people which would add more flexibility and speed and diversify the communication.
Head of the Inquiries and Complaints Unit in the governorate, Salman Al-Sheikh, mentioned the last year's statistics which showed that the capital Governorate received 921 complaints, requests and proposals through various communication channels of which 47% were service-related, 44% were socially related and 9% were security matters.
It is Noteworthy that the Capital Governorate has won the Excellence award in communicating with customers 4 times after it achieved excellence in performance in the National System for Suggestions and complaints (Tawasul). in addition to winning the prestigious “International Stevie Award” for the customer service category at its seventeenth session, the governorate had a 100% rating in terms of speed and efficiency towards citizen response during the years 2018, 2019, 2020 and 2021.
